bingoplus1 Privacy Policy

01 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit, register on, or otherwise interact with the bingoplus1 platform at bingoplus1.vu. It covers data collected through the website, account registration, payment processing, gameplay activity, and any communications between you and our support team.

bingoplus1 is a platform intended for residents and visitors in the Philippines. By using the platform, you acknowledge that your personal data is processed in accordance with this policy.

02 Data We Collect

The types of personal data bingoplus1 collects depend on how you interact with the platform. Below is a summary of the main categories:

We do not collect payment card numbers, CVV codes, or full bank account numbers. Payment transactions are processed through e-wallet and banking intermediaries who handle their own security for sensitive financial data.

03 How We Use Your Data

bingoplus1 uses your personal data for the following purposes:

• To create, manage, and secure your account on the platform.
• To verify your identity (KYC) before processing your first withdrawal.
• To process deposits and withdrawals in Philippine Peso through supported payment methods.
• To deliver game sessions, settle bets, and maintain your account balance.
• To send OTP codes for account login and security-sensitive actions.
• To detect, investigate, and prevent fraud, money laundering, and unauthorised access.
• To comply with applicable legal and regulatory obligations.
• To respond to support requests and resolve disputes.
• To maintain platform security and monitor for technical issues.
• To communicate service updates or changes to this policy.

04 Legal Basis for Processing

bingoplus1 processes your personal data under the following legal bases:

• Contract performance — processing necessary to create your account, accept deposits, settle bets, and process withdrawals.
• Legal obligation — processing required to comply with applicable anti-money laundering rules, identity verification requirements, and record-keeping obligations.
• Legitimate interests — processing for fraud prevention, platform security, and abuse detection, where our interests do not override your privacy rights.
• Consent — for optional communications such as promotional updates, where you have explicitly opted in. You can withdraw consent at any time.

05 Data Sharing and Third Parties

bingoplus1 does not sell your personal data. We share data only with parties who need it to deliver the service, and only under appropriate data protection arrangements:

• Payment processors — to execute deposits and withdrawals via GCash, Maya, or Philippine bank transfer. These providers receive only the transaction references and account identifiers required to process the payment.
• Identity verification services — to authenticate government-issued ID documents during KYC. These services operate under strict confidentiality and data processing agreements.
• Game software providers — game engines receive session identifiers and bet data to run and settle games. They do not receive your full identity profile.
• Legal and regulatory authorities — bingoplus1 may disclose data when required to do so by applicable law, court order, or other legitimate legal process.

All third parties who process data on our behalf are subject to data processing agreements that prohibit them from using your data for any purpose beyond what bingoplus1 has authorised.

06 Cookies and Session Data

bingoplus1 uses cookies and similar technologies to keep your session active, remember your preferences, and maintain platform security. The main types we use are:

• Essential cookies — required for the platform to function. These include session tokens, login state, and security tokens. They cannot be disabled without breaking core functionality.
• Functional cookies — store your language and display preferences so you do not have to reset them each session.
• Analytics cookies — help us understand how pages are used and where technical issues occur, using aggregated and anonymised data. No personally identifiable information is sent to analytics providers.

By using bingoplus1, you consent to the use of essential cookies. For non-essential cookies, you may manage preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform.

07 Data Retention

bingoplus1 retains your personal data for as long as your account is active and for a period after closure as required by applicable law and our compliance obligations. General retention guidelines are as follows:

• Account registration data is retained for the life of the account and for a minimum of five years after closure.
• Transaction and financial records are retained for a minimum of five years to satisfy anti-money laundering record-keeping requirements.
• KYC verification documents are retained for the period required by applicable identity verification regulations.
• Game activity logs are retained for a minimum of three years for dispute resolution and audit purposes.
• Support communication records are retained for up to three years from the date of the conversation.

When the retention period expires, data is securely deleted or anonymised so it can no longer be linked back to you.

08 Your Rights

As a bingoplus1 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] from your registered email address:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data in your account.
• Deletion — request deletion of your data where we no longer have a legal basis to hold it. Note that certain data must be retained for legal compliance even after account closure.
• Restriction — ask us to restrict processing of your data in certain circumstances, such as while a dispute is under review.
• Objection — object to processing based on legitimate interests.
• Consent withdrawal — withdraw consent for optional communications at any time through your account settings or by contacting support.

09 Security Measures

bingoplus1 applies technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• OTP-based two-factor authentication for login and sensitive account changes.
• Encrypted storage for identity verification documents and sensitive account data.
• Access controls limiting which staff members can view account data, based on their job function.
• Monitoring systems that detect unusual login patterns, suspicious transactions, or potential fraud activity.
• Regular internal reviews of data handling practices.

No system is completely immune to breaches. In the event of a data security incident that materially affects your personal data, bingoplus1 will notify you as required under applicable data protection rules.

10 Changes to This Policy

bingoplus1 may update this Privacy Policy when our practices change or when required by new legal or regulatory obligations. The "Last updated" date at the top of this page reflects when the current version took effect.

For material changes that affect how we use your data, we will notify you through your registered email address or through a notice on the platform before the changes take effect. Continued use of the platform after notification constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or how your data is handled, please reach out to us at [email protected] before using the platform.